Recently, a colleague told me that their marketing team just puts something into ChatGPT, and it spits out topics and drafts an article, blog, or email without any strategic insight, knowledge of their product’s features and benefits, or understanding of the audience/customers/members. When did marketing go from a strategic partner providing insightful market and customer…
In today’s competitive consulting landscape, your firm’s greatest asset isn’t your brand, your client list, or perhaps even your methodology—it’s the collective expertise residing in your most valuable minds at the firm. When your consultants leave (and according to industry data, 20% of your senior talent will transition within 24 months), they take millions in…
How I’m Integrating AI into Business Writing – Without Losing the Humanity of the Message (Part 1) I’ve spent years helping companies communicate better by refining their messaging and creating content that connects with people. So, when AI-powered writing tools began popping up everywhere, I was asking myself: Now, after spending a few years dabbling…
I believe it’s my creative mind combined with a frugal/practical upbringing that makes up my approach to content strategy. Anyone who’s collaborated with me knows that I see such waste when a company takes time and talent to create content – video, article, or presentation – and not produce at least a dozen ways to…
I recently discovered a striking statistic: about 80% of the U.S. workforce reports feeling stressed due to ineffective company communication. We’ve all seen the real-world consequences of poor communication, whether in the corporate world, government, or politics. On one side, you have the need to restructure agencies and organizations for greater efficiency; on the other,…
With 30 years in marketing and communications, it’s time I share my insights, opinions, and resources. I hope this blog spurs ideas or in some way makes your business stronger. As I evolve to take on this new challenge of providing food for thought to others online, I urge you to assess where your company…
When shopping, there are universal phrases that most retail people know and use when engaging a customer. Some use as you enter to make you feel welcome, or when you look lost or unsure, and nearly all use as appreciation and as you leave. So, why not take a lesson from retailers and ask these…
- « Previous
- 1
- 2